Job Description
Join our dynamic team at Seattle Connect Solutions, a leading customer experience firm in the heart of downtown. We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional client interactions immediately. Enjoy flexible scheduling, competitive pay, and a supportive environment where your contributions make a real impact. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders using our CRM platform
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response time and resolution rates
- Contribute to continuous improvement of customer service workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Proficient with Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and patience
- Valid Washington State ID or driver's license