Job Description
Join CitySprint Solutions as a Part-Time Customer Service Specialist and become the heart of our Kansas City operations! We're seeking enthusiastic individuals to deliver exceptional client experiences in a dynamic, fast-paced environment. This immediate hire opportunity offers flexible scheduling and competitive compensation. If you're a natural problem-solver with a passion for helping others, apply today and start your rewarding career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues and service discrepancies with efficiency and accuracy
- Process orders, returns, and service modifications using our CRM system
- Collaborate with technical teams to troubleshoot complex customer problems
- Document all interactions in our customer database for continuity
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure