Job Description
Join our dynamic team at Cleveland Community Services as a Part-Time Customer Service Specialist. We're seeking energetic individuals to provide exceptional support to our diverse clientele. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our mission-driven organization.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person interactions
- Resolve service issues with efficiency and empathy
- Maintain accurate client records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Process transactions and handle confidential information securely
- Identify opportunities for process improvements
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced settings
- Proficiency with Microsoft Office Suite
- Flexibility to work evenings/weekends
- Valid Ohio driver's license (if local travel required)
- Background clearance required