Job Description
Join Tampa Bay Solutions as a Part-Time Customer Service Specialist and become the face of our innovative tech support team. We're seeking dynamic individuals who thrive in fast-paced environments and are passionate about delivering exceptional client experiences. This flexible role offers 25 hours/week with competitive benefits including health stipends and growth opportunities. Our modern downtown office features collaborative workspaces and a supportive culture focused on work-life balance.
Responsibilities
- Resolve client inquiries via phone, email, and chat with 95% satisfaction rate
- Manage ticketing system with 24-hour response time commitment
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions using Salesforce CRM with 100% accuracy
- Contribute to process improvement initiatives
- Train new team members on service protocols
- Support weekend rotation schedule (1 weekend/month)
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in tech/retail
- Proficient in CRM systems (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including evenings/weekends
- Basic technical troubleshooting knowledge
- Valid Florida driver's license
- Spanish fluency highly valued