Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Columbus, Ohio! We're seeking energetic individuals to deliver exceptional customer experiences while supporting our growing tech solutions portfolio. This flexible role offers competitive pay, remote work options, and opportunities for growth within a forward-thinking company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process orders, returns, and exchanges while maintaining detailed records
- Collaborate with technical teams to resolve complex customer issues
- Update CRM systems with customer interactions and feedback
- Contribute to process improvement initiatives for service efficiency
- Train on new product launches and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in tech or retail
- Strong verbal/written communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Basic knowledge of Microsoft Office Suite