Job Description
Join Oakland Community Hub as a Part-Time Customer Service Specialist and become the heartbeat of our vibrant downtown location! We're seeking energetic individuals to deliver exceptional service while supporting our diverse community. This flexible role offers weekday and weekend shifts, perfect for students or professionals seeking work-life balance. Enjoy competitive compensation, free parking, and a collaborative environment where your contributions directly impact local residents. Apply today to start your rewarding journey with us!
Responsibilities
- Deliver outstanding in-person and phone customer support with a warm, approachable demeanor
- Handle inquiries, resolve complaints, and process transactions efficiently using our CRM system
- Assist with event coordination, scheduling, and community outreach initiatives
- Maintain accurate records of interactions and update customer profiles in real-time
- Collaborate with team members to ensure seamless daily operations and resource sharing
- Support inventory management and visual merchandising projects as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years in customer service or retail with proven conflict resolution skills
- Proficiency with POS systems and basic Microsoft Office applications
- Exceptional communication skills with fluency in English and Spanish highly valued
- Strong organizational abilities with attention to detail in documentation
- Availability for 20-25 hours/week including weekends and evenings
- Positive attitude with genuine passion for serving Oakland's diverse community