Job Description
Join our dynamic team at Urban Solutions Milwaukee as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences in our downtown office. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities. Perfect for students or professionals seeking work-life balance. Apply today to become part of Milwaukee's leading service innovation hub!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process service requests efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to service quality improvement initiatives
- Support marketing campaigns with customer outreach
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficient with CRM software (Salesforce knowledge a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Available for evenings and weekends as needed
- Valid Wisconsin driver's license for occasional field visits