Job Description
Join our award-winning team at Global Retail Solutions and transform customer interactions into memorable experiences! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional support at our Pittsburgh headquarters. This flexible role (20-25 hours/week) offers competitive pay, comprehensive training, and opportunities for growth within our dynamic retail environment.
As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy modern amenities, collaborative workspace culture, and the satisfaction of making daily impacts. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve product issues, order discrepancies, and service concerns using CRM systems
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Maintain detailed customer interaction records in Salesforce with 100% accuracy
- Identify upsell opportunities and contribute to revenue targets
- Participate in weekly training sessions to stay updated on products and policies
- Support seasonal peak periods with flexible scheduling availability
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or tech industry
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with conflict resolution expertise
- Availability to work evenings/weekends (minimum 2 weekend days/month)
- Basic knowledge of Microsoft Office Suite