Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Global Solutions Inc. in Atlanta! This part-time role is perfect for students and career starters seeking hands-on experience in a fast-paced corporate environment. We offer flexible scheduling, comprehensive training, and a supportive culture focused on professional growth. Help us deliver exceptional service while building valuable skills in communication, problem-solving, and CRM systems.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our ticketing system
- Process orders and update customer information in Salesforce CRM
- Collaborate with team members to address complex customer issues
- Document all interactions accurately in the customer database
- Meet performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable internet connection for remote work options
- Must be authorized to work in the United States