Job Description
Join our dynamic team at CityPay Solutions, a leading fintech innovator in Dallas! We're seeking a Part-Time Customer Service Specialist to deliver exceptional client experiences while enjoying the flexibility of a 20-hour/week schedule with weekly pay. Ideal for students, professionals seeking work-life balance, or career changers. Our modern downtown office offers collaborative spaces and cutting-edge technology. Benefit from comprehensive training, performance bonuses, and a supportive team environment. This role is perfect for building transferable skills in finance and client relations.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process transactions and resolve payment issues using proprietary software systems
- Document interactions accurately in CRM databases while maintaining strict confidentiality
- Collaborate with cross-functional teams to address complex client needs
- Participate in weekly training sessions to stay updated on product updates
- Contribute to process improvement initiatives for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Excellent verbal and written communication skills
- Ability to work flexible hours including some weekends
- Basic financial literacy or willingness to learn quickly
- Positive attitude with a customer-first mindset