Job Description
Join our dynamic team as a Part-Time Customer Service Specialist and make a meaningful impact in Milwaukee's vibrant community! This entry-level role offers flexible hours (20-25/week) and the perfect opportunity to develop professional skills while supporting local residents. We provide comprehensive training and a supportive environment ideal for students, career changers, or those seeking work-life balance.
Our downtown Milwaukee location offers easy access via public transit and complimentary parking. Enjoy competitive pay, employee discounts, and opportunities for advancement within our growing organization.
Responsibilities
- Deliver exceptional in-person and phone customer service with empathy and professionalism
- Process transactions accurately using our CRM system and POS software
- Assist clients with program inquiries, applications, and resource navigation
- Maintain organized documentation and update client records in real-time
- Collaborate with cross-functional teams to resolve service issues efficiently
- Support community outreach events and promotional activities
- Adhere to confidentiality protocols and compliance standards
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Basic proficiency with Microsoft Office Suite and digital tools
- Strong communication skills with ability to adapt to diverse audiences
- Reliable transportation and punctual attendance
- Ability to work independently and as part of a team
- Customer service experience preferred but not required
- Positive attitude and willingness to learn new processes