Job Description
Join Urban Retail Solutions' dynamic team as a Part-Time Customer Service Specialist in Chicago! We're seeking passionate individuals to deliver exceptional experiences at our flagship downtown location. This role offers flexible scheduling, competitive pay, and growth opportunities within a rapidly expanding retail group. Perfect for students, career changers, or professionals seeking work-life balance without compromising impact.
Responsibilities
- Deliver personalized customer assistance across in-store and digital channels
- Resolve inquiries regarding products, orders, and loyalty programs
- Process transactions accurately while maintaining security protocols
- Collaborate with visual merchandising team for seasonal displays
- Contribute to inventory management and stock rotation
- Train new staff on brand standards and service protocols
- Gather customer feedback to improve service quality
Qualifications
- 1+ years customer service or retail experience preferred
- Exceptional communication and problem-solving abilities
- Proficiency with POS systems and CRM software
- Flexible availability including weekends and holidays
- High school diploma or equivalent; college students welcome
- Ability to stand for extended periods and lift 25 lbs
- Knowledge of Chicago retail landscape a plus
- Spanish bilingual skills highly desirable