Job Description
Join our dynamic team at Express Logistics Memphis! We're urgently hiring enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our clients. This flexible role is perfect for students, career changers, or anyone seeking immediate part-time opportunities in Memphis. Enjoy competitive pay, on-the-job training, and a supportive work environment.
Responsibilities
- Handle high-volume inbound/outbound calls and emails from clients
- Process orders, track shipments, and resolve logistics inquiries
- Update customer records in CRM systems with precision
- Collaborate with warehouse and delivery teams for seamless operations
- Meet daily performance metrics for call handling and resolution times
- Document all interactions and escalations according to company protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends