Job Description
Join our dynamic retail team as a Part-Time Customer Service Specialist in San Jose! We're seeking enthusiastic individuals to deliver exceptional support to our tech-savvy clientele. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in the heart of Silicon Valley. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions and resolve billing discrepancies accurately
- Collaborate with sales team to upsell premium products/services
- Maintain detailed customer records in CRM systems
- Support inventory management and store operations
- Train new team members on customer protocols
- Implement feedback-driven service improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Proficiency with POS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including weekends
- Basic knowledge of consumer electronics preferred
- Valid California driver's license (if delivery involved)