Job Description
Join our dynamic team at Urban Retail Group, a premier lifestyle retailer in London's vibrant West End. We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences in our flagship store. This role offers flexible scheduling (20-25 hours/week) and the opportunity to work with premium brands while developing valuable retail skills. Perfect for students or professionals seeking supplementary income.
Responsibilities
- Deliver outstanding customer service through personalized product recommendations and queries resolution
- Operate POS systems efficiently and handle cash transactions accurately
- Assist with visual merchandising and stock replenishment to maintain premium store presentation
- Process returns/exchanges while adhering to company policies
- Collaborate with team members to achieve daily sales targets
- Participate in weekly inventory counts and stock audits
- Actively participate in product knowledge training sessions
Qualifications
- Previous customer service or retail experience preferred
- Exceptional communication and interpersonal skills
- Strong attention to detail and numerical accuracy
- Ability to work flexible hours including weekends
- Proficient with basic computer systems and POS technology
- Professional appearance and positive attitude
- Right to work in the UK
- Fluency in English (additional languages beneficial)