Job Description
Join Heartland Financial Solutions as a Part-Time Customer Service Specialist in Wichita, KS! We're seeking a dynamic professional to deliver exceptional client experiences while supporting our growing financial services team. This flexible role offers competitive compensation and the opportunity to develop valuable industry skills. If you thrive in client-facing environments and possess strong problem-solving abilities, we encourage you to apply today.
Responsibilities
- Respond to client inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions and maintain accurate client records using proprietary software
- Resolve account discrepancies and escalate complex issues to senior advisors
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives to enhance client satisfaction
- Adhere to all regulatory compliance requirements and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in customer service or financial services
- Proficiency with CRM systems and Microsoft Office Suite
- Strong communication skills with attention to detail
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Flexibility to work evenings and weekends as needed