Job Description
Join our dynamic team at Sunrise Financial Services as a Part-Time Customer Service Specialist! We're seeking a friendly, detail-oriented professional to deliver exceptional client experiences in our El Paso branch. This role offers flexible hours (20-25 hrs/week) with competitive compensation and growth opportunities within our expanding financial services network.
Perfect for students, parents, or professionals seeking work-life balance, you'll become the face of our brand by resolving inquiries, processing transactions, and maintaining client relationships. Enjoy a supportive environment with comprehensive training and performance-based incentives.
Responsibilities
- Handle inbound/outbound client communications via phone, email, and in-person
- Process financial transactions with 100% accuracy
- Resolve client concerns using empathetic problem-solving techniques
- Maintain detailed client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Adhere to all compliance protocols and security standards
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or financial services experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication skills in both English and Spanish
- Strong attention to detail and multitasking abilities
- Ability to work flexible hours including weekends
- Positive attitude with conflict resolution expertise
- Must pass background check and credit review