Job Description
Are you looking for a flexible schedule that fits your lifestyle?
Tampa Customer Care Solutions is seeking a dedicated Part-Time Customer Service Representative to join our dynamic team, specifically for our high-demand evening and weekend shifts.
We offer a competitive hourly rate, comprehensive benefits, and a collaborative work environment where your contributions matter. If you thrive in a fast-paced setting and enjoy helping people, we want to hear from you.
Responsibilities
- Handle inbound customer inquiries with professionalism and empathy.
- Resolve complex issues and provide accurate solutions efficiently.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed records in our CRM database.
- Collaborate with team leads to meet performance KPIs.
- Identify opportunities to improve the overall customer experience.
Qualifications
- High school diploma or GED is required.
- Must be available to work evenings (3 PM - 11 PM) and weekends.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to multitask in a high-pressure environment.
- Previous customer service experience is a plus.