Job Description
Join FlexiCare Solutions and transform your evenings into rewarding work! We're urgently hiring passionate individuals for flexible part-time customer service roles in Austin. Enjoy work-life balance with evening shifts while making a real impact in our clients' experiences. Perfect for students, parents, and night owls!
Why FlexiCare?
- Competitive hourly pay + performance bonuses
- Fully remote options available
- Comprehensive training & career growth
- Supportive team culture
Responsibilities
- Resolve customer inquiries via phone, chat, and email with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Proactively identify process improvements to enhance customer satisfaction
- Attend evening training sessions (2 hours/week) for skill development
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable evening availability (5 PM - 11 PM, 3-4 days/week)
- Strong problem-solving abilities and emotional intelligence