Job Description
Are you looking for a rewarding part-time role that fits your lifestyle? Milwaukee Connect Solutions is urgently hiring dedicated Customer Service Representatives to join our dynamic team. We are seeking individuals who thrive in a fast-paced environment and are ready to deliver exceptional support to our clients.
In this role, you will be the face of our brand, ensuring our customers receive top-tier assistance during peak hours. We offer a competitive hourly wage, flexible scheduling, and a comprehensive benefits package for eligible employees.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Choose shifts that work for you, including evenings and weekends.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in the heart of downtown Milwaukee.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on evening and weekend peak times.
- Resolve complex technical and billing issues efficiently while maintaining a calm and professional demeanor.
- Document all customer interactions and feedback accurately in our CRM system.
- Identify opportunities to cross-sell and upsell products to enhance the customer experience.
- Collaborate with the technical team to escalate unresolved issues and ensure follow-through.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a strong plus, but we are willing to train motivated candidates.
- Basic proficiency with computers and navigating web-based software.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving skills and a customer-first mindset.