Job Description
Austin Support Hub is currently seeking a dedicated and empathetic Part-Time Customer Service Representative to join our expanding team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. This role offers the perfect balance of professional growth and work-life flexibility, specifically tailored for those seeking evening shifts.
We are looking for individuals who can handle inquiries with patience and professionalism, ensuring our clients feel valued and heard. Whether you are looking to supplement your income or start a career in customer relations, this opportunity provides a stable and rewarding environment in the heart of Austin.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a specific focus on evening hours.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional tone.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Document all customer interactions and account information accurately in the CRM system.
- Collaborate with the internal team to ensure a seamless customer experience and resolve escalations.
- Stay updated on company products, services, and policies to provide accurate information.
- Assist in identifying trends in customer feedback to help improve service quality.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Previous experience in customer service or retail is highly preferred.
- Strong written and verbal communication skills with a focus on empathy.
- Ability to work flexible evening shifts, including weekends, as required.
- Proficiency in using computers and basic CRM software (training provided).
- Must be a self-starter with excellent problem-solving abilities and attention to detail.