Job Description
Are you looking for flexible part-time jobs in the heart of Texas? Texas Tech Connect is seeking a motivated Customer Service Representative to join our growing team. We pride ourselves on providing top-tier support to our clients and offer a welcoming environment for entry-level professionals to grow their careers.
In this role, you will serve as the first point of contact for our valued customers, ensuring satisfaction and building lasting relationships. Whether you are a student or looking to transition into a new field, we provide comprehensive training to help you succeed in the competitive Texas market.
In this role, you will serve as the first point of contact for our valued customers, ensuring satisfaction and building lasting relationships. Whether you are a student or looking to transition into a new field, we provide comprehensive training to help you succeed in the competitive Texas market.
Responsibilities
- Greet and assist customers via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and update our internal databases.
- Collaborate with team members to improve service processes and product knowledge.
- Process customer requests and transactions in a timely manner.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and familiarity with CRM software.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Reliable internet connection and a quiet workspace (remote-friendly option).