Job Description
Are you a dedicated professional looking for a flexible opportunity in the heart of North Carolina? Apex Solutions Group is currently hiring a Part-Time Customer Service Representative to join our dynamic team in Charlotte, NC.
We are committed to excellence and innovation in client support. In this role, you will act as the face of our brand, providing top-tier service to our clients while enjoying a work-life balance that fits your schedule. If you have a passion for problem-solving and a knack for communication, we want to hear from you.
Why Join Us?
- Flexible part-time schedule to suit your lifestyle.
- Competitive hourly wage ($18 - $22/hr).
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on rapid resolution and high satisfaction.
- Assist customers with account inquiries, product information, order status, and troubleshooting technical issues.
- Process returns, exchanges, and refunds accurately while adhering to company policies and compliance standards.
- Document all customer interactions and feedback in the CRM system to maintain accurate records.
- Collaborate with the sales and technical teams to ensure seamless communication between departments.
- Stay up-to-date on product knowledge and company service protocols to provide accurate information.
- Identify and escalate complex issues to the appropriate supervisors or team leads when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills with a polished, professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask effectively in a fast-paced, remote, or hybrid environment.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong problem-solving skills and a patient, empathetic demeanor.