Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in the heart of Raleigh. This immediate hire opportunity offers competitive compensation, flexible scheduling, and a supportive work environment. Perfect for students, career-changers, or professionals seeking supplemental income. Apply today and start your rewarding career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using our CRM system
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics including call resolution time and customer satisfaction scores
- Contribute to process improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Excellent verbal communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including evenings and weekends