Job Description
Join our dynamic team at CityCare Services as a Part-Time Customer Service Representative! We're seeking enthusiastic individuals to provide exceptional support to our clients in Los Angeles. This immediate hire opportunity offers flexible hours and competitive pay, perfect for students or professionals seeking supplemental income. If you're passionate about helping others and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service concerns efficiently
- Process transactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Document all interactions in our CRM system
- Identify opportunities to improve customer experience
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of CRM systems
- Positive attitude and adaptability to changing priorities
- Reliable transportation to our downtown LA location