Job Description
Join our dynamic healthcare team as a Part-Time Customer Service Representative at MetroHealth Solutions! We're urgently seeking compassionate individuals to deliver exceptional patient experiences while supporting our mission to make healthcare accessible. Enjoy flexible scheduling, competitive pay, and a supportive environment where your contributions directly impact community wellness. Immediate openings available – start your rewarding career today!
Responsibilities
- Handle patient inquiries via phone, email, and in-person with empathy and professionalism
- Verify insurance eligibility and process patient registrations accurately
- Coordinate appointment scheduling and manage electronic health records
- Resolve billing discrepancies and assist with financial counseling
- Collaborate with medical teams to ensure seamless patient care transitions
- Maintain strict HIPAA compliance and data security protocols
- Support administrative tasks including filing and documentation
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- Minimum 1 year customer service or healthcare experience
- Exceptional communication and conflict resolution skills
- Proficiency in EHR systems (Epic/NextGen experience a plus)
- Ability to multitask in fast-paced environment
- Strong attention to detail and accuracy in data entry
- Flexibility to work evenings/weekends as needed
- Passion for serving diverse communities