Job Description
We are urgently hiring for a dynamic Part-Time Customer Service Representative to join our Columbus team. If you thrive in a fast-paced environment and love helping people, we want to hear from you. This is a fantastic opportunity to gain valuable experience in a supportive corporate setting with flexible scheduling.
Why Join Us?
- Flexible Hours: Choose shifts that fit your lifestyle.
- Urgent Hiring: Start working immediately upon approval.
- Growth Potential: Clear pathways to full-time opportunities.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and company policies.
- Document all interactions in the CRM system to ensure comprehensive records.
- Collaborate with the sales team to identify upselling opportunities.
- Handle escalated complaints professionally and de-escalate tense situations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Basic computer proficiency and typing skills.
- Strong written and verbal communication abilities.
- Ability to work independently and as part of a team.