Job Description
Join our dynamic team as a Part-Time Customer Service Representative and enjoy the flexibility of weekly pay! At Sunshine Solutions LLC, we value your time and dedication, offering competitive compensation and a supportive work environment. This role is perfect for students, retirees, or anyone seeking supplemental income with consistent scheduling. Located in the heart of Miami, you'll be part of a growing company committed to excellence and employee satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process payments efficiently
- Update customer records in our CRM system accurately
- Collaborate with team members to escalate complex issues
- Maintain high customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
- Support sales initiatives by identifying upsell opportunities
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proficient in Microsoft Office and CRM platforms
- Strong communication and problem-solving skills
- Ability to work independently and manage time effectively
- Reliable transportation to our Miami location
- Flexible availability including weekends
- Positive attitude with a service-oriented mindset