Job Description
Urgent Hiring Opportunity in Los Angeles! Earn extra cash with flexible part-time hours at City Retail Solutions. We're seeking energetic individuals to join our dynamic customer service team immediately. Perfect for students, freelancers, or anyone looking to supplement their income with weekday/weekend shifts. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of LA.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and exchanges using our CRM system
- Resolve customer complaints promptly and escalate complex issues when necessary
- Collaborate with sales team to upsell products and services
- Maintain accurate customer records in database
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills and problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and ability to thrive in fast-paced environment
- Bilingual (English/Spanish) a major plus