Job Description
Join our dynamic team at Horizon Solutions Group and kickstart your career while balancing your studies! We're actively seeking motivated students in Wichita, KS to fill flexible part-time Customer Service Representative positions. Perfect for undergraduates, recent grads, or anyone seeking supplemental income with accommodating schedules. Enjoy competitive pay, comprehensive training, and a supportive environment where your academic commitments are respected. Gain real-world experience in client relations, problem-solving, and communication – skills that will elevate your resume. Apply today and transform your student life into a professional advantage!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and troubleshoot technical issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to address escalated concerns
- Contribute to process improvement initiatives for enhanced service delivery
- Adhere to company protocols while maintaining a friendly, professional demeanor
- Complete product knowledge training and stay updated on service offerings
Qualifications
- Currently enrolled in any accredited college or university (students strongly encouraged)
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Basic proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities with a customer-centric approach
- Flexible schedule availability including evenings and weekends
- Previous customer service experience preferred but not required
- Must possess reliable transportation to our Wichita facility