Job Description
Join our award-winning team at Apex Solutions Group as a Part-Time Customer Service Representative with fully flexible scheduling! We're urgently hiring motivated professionals in Washington DC and California to deliver exceptional client experiences. Enjoy remote work options, competitive compensation, and immediate start opportunities.
Why You'll Love This Role:
- 100% remote work with flexible daytime/evening schedules
- Weekly pay + comprehensive benefits package
- Fast-tracked onboarding with same-week training
- Career advancement into senior roles
- Collaborative virtual team environment
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Update CRM records with accurate customer information
- Collaborate with cross-functional teams on complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in bi-weekly virtual team meetings
Qualifications
- 1+ years customer service experience
- Proficient with Zendesk/Salesforce platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet connection
- Ability to work independently in remote settings
- Flexible availability (minimum 20 hours/week)