Job Description
Are you looking for a stable part-time job in Oklahoma City that offers the flexibility you need and weekly pay? Apex Support Solutions is currently hiring dedicated Customer Service Associates to join our growing team. We pride ourselves on a modern, supportive work environment where students and professionals alike can thrive.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Flexible Schedules: We offer various shifts to accommodate your lifestyle.
- Student-Friendly: Perfect for students looking to gain experience.
- Modern Tech Stack: Work with the latest tools to support our clients.
As a key member of our team, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and professionalism.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Manage customer accounts and update accurate information in our CRM systems.
- Collaborate with the sales and technical teams to resolve complex issues.
- Document customer interactions and feedback for quality assurance.
- Assist in training new hires and sharing best practices.
- Meet and exceed daily and weekly performance metrics.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required; we provide comprehensive training.
- Excellent verbal and written communication skills.
- Proficiency in using computers and navigating web-based applications.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection if working remotely (hybrid option available).