Job Description
We are seeking dedicated and enthusiastic individuals to join our vibrant team as Part-Time Customer Service Associates. We pride ourselves on offering flexible schedules designed specifically for students and those seeking a better work-life balance. If you are looking for a role that offers growth, competitive pay, and a supportive environment, we want to meet you.
As an Evening Associate, you will be the friendly voice of our company, helping our clients navigate our services with ease and professionalism.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience and a focus on customer satisfaction.
- Enter and update customer data accurately into our CRM system.
- Collaborate with team leads to meet daily and weekly performance targets.
- Assist in training and onboarding new evening staff members.
- Provide feedback to management regarding common customer concerns and product improvements.
Qualifications
- High School Diploma or GED required; College students are strongly encouraged to apply.
- Must be available to work evenings, specifically 4:00 PM to 10:00 PM.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal communication skills and a professional phone demeanor.
- Ability to work independently with minimal supervision.
- Reliable transportation is required.