Job Description
Join CitySprint Logistics as a Part-Time Customer Service Associate in Charlotte! We're seeking energetic professionals to deliver exceptional service while enjoying flexible schedules and weekly paychecks. This role is perfect for students, parents, or anyone seeking work-life balance without compromising on compensation. Our modern Charlotte facility offers a supportive team environment with opportunities for growth.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Process orders, track shipments, and resolve delivery inquiries
- Maintain accurate customer records in our CRM system
- Collaborate with logistics team to ensure seamless operations
- Provide real-time updates on shipment statuses
- Uphold company standards for service excellence
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work 20-25 hours/week with flexible scheduling
- Positive attitude and team-oriented mindset
- Reliable transportation to our Charlotte hub