Job Description
Join FlexiPay Solutions and enjoy the freedom of part-time work with immediate weekly payouts! We're seeking energetic Customer Service Associates to deliver exceptional experiences in our Philadelphia hub. This role offers flexible scheduling (20-25 hrs/week) with direct deposit every Friday – no more waiting for biweekly checks. Perfect for students, parents, or anyone seeking work-life balance.
Our inclusive culture rewards performance with rapid advancement opportunities and uncapped earning potential through our unique incentive program. All training provided, with paid orientation and ongoing skill development.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Process transactions accurately using our proprietary payment platform
- Resolve billing inquiries and service escalations within 24 hours
- Collaborate with cross-functional teams to optimize service workflows
- Maintain detailed client records in our CRM system
- Identify upsell opportunities to enhance client satisfaction
- Participate in weekly performance reviews with actionable feedback
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Proficiency in Microsoft Office Suite and CRM platforms
- Strong conflict resolution and active listening skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends and occasional holidays
- Valid Pennsylvania ID for background verification
- Basic math skills for transaction processing