Job Description
Join our dynamic team at TechHub Solutions as a Part-Time Customer Service Associate! We're seeking energetic individuals to deliver exceptional support to our tech-savvy clients. Enjoy flexible scheduling while making a real impact in our fast-paced startup environment. Perfect for students, career changers, or those seeking supplemental income in San Jose's thriving tech corridor.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM software
- Collaborate with tech support team to troubleshoot product issues
- Update customer records and maintain accurate documentation
- Identify upsell opportunities during client interactions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service experience preferred
- Proficiency with Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work 20-25 hours/week including weekends
- Basic knowledge of consumer electronics preferred
- Must pass background check and drug screening