Job Description
Join our dynamic team at FlexiCorp Solutions and enjoy the perfect blend of work-life balance with our part-time customer service opportunities. We're hiring motivated individuals in San Jose to deliver exceptional client experiences through flexible scheduling options. Whether you're a student, parent, or career transitioner, this role offers competitive pay and growth potential. Apply today and become part of a company that values your flexibility and expertise!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and escalation protocols
- Process orders, returns, and warranty claims accurately
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Document interactions and maintain detailed case records
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Strong communication skills with fluency in English
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to work independently while collaborating in team settings
- Flexible availability including evenings and weekends
- Problem-solving mindset with attention to detail