Job Description
Join our dynamic team at Tampa Bay Innovations as a Part-Time Customer Service Associate! This entry-level role is perfect for recent graduates or career changers seeking flexible hours while gaining valuable professional experience. You'll be the face of our brand, providing exceptional support to our growing client base in a collaborative, fast-paced environment. Enjoy competitive pay, free on-site parking, and opportunities for advancement. Ready to launch your career in Tampa's thriving business sector? Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with sales and support teams to ensure seamless service delivery
- Document interactions and update customer records accurately
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to team goals by meeting/exceeding performance metrics
Qualifications
- High school diploma or equivalent required (college students encouraged)
- 0-2 years of customer service or retail experience
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and willingness to learn new technologies
- Valid Florida driver's license (for occasional off-site events)