Job Description
Are you a people-person looking for a flexible schedule in the heart of Arizona?
Apex Horizon Solutions is currently seeking a dedicated Part-Time Customer Experience Specialist to join our dynamic team. We pride ourselves on delivering top-tier support, and we need someone with a passion for problem-solving and a knack for making every client feel valued.
Whether you prefer working from the comfort of your home or joining us on-site in our Phoenix office, this role offers the flexibility you need to balance your life while growing your career.
Responsibilities
- Manage Customer Inquiries: Respond to emails, chat messages, and phone calls professionally and efficiently.
- Resolve Issues: Troubleshoot customer concerns and provide timely, accurate solutions to ensure satisfaction.
- Schedule Management: Maintain a flexible schedule that aligns with company peak hours (evenings and weekends available).
- Data Entry: Accurately log interactions and update customer records in our CRM system.
- Feedback Collection: Gather client feedback to help improve our products and services.
- Team Collaboration: Work closely with the support team to ensure consistent service quality.
Qualifications
- Experience: Minimum of 1 year in customer service or a related field.
- Communication: Excellent written and verbal communication skills with a friendly, professional tone.
- Availability: Ability to work part-time hours with flexibility for shift adjustments.
- Technical Proficiency: Comfortable using computers, CRM software, and navigating web-based platforms.
- Location: Must reside in the Phoenix Metropolitan Area or be willing to work remotely within the USA.
- Education: High school diploma or equivalent required.