Job Description
Join UrbanTech Solutions as a Part-Time Customer Experience Specialist and enjoy the flexibility of a customizable schedule while making a real impact. We're seeking passionate individuals to deliver exceptional service to our growing client base in Baltimore. This role offers remote options and competitive pay with no nights or weekends required. Perfect for students, parents, or professionals seeking work-life balance.
Our team thrives on innovation and collaboration, and we provide comprehensive training to ensure your success. Enjoy health benefits, professional development opportunities, and a supportive culture that values your contributions.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using Zendesk and Salesforce platforms
- Collaborate with cross-functional teams to improve customer workflows
- Document interactions and identify process improvement opportunities
- Participate in bi-weekly training sessions to enhance product knowledge
- Maintain accurate customer records in CRM database
- Support seasonal peak demand with flexible scheduling options
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Available 20-30 hours/week with morning/evening/weekend flexibility
- Basic technical troubleshooting skills
- Positive attitude with strong conflict resolution skills