Job Description
Join HubSpot's award-winning team as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional support to our global customer base while working flexible hours in our vibrant Boston headquarters. This role offers competitive compensation, professional development opportunities, and the chance to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate customer records in HubSpot CRM
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to knowledge base articles and process improvements
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to deepen product expertise
Qualifications
- 1+ years customer service experience in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with CRM software and ticketing systems
- Ability to multitask and prioritize in real-time
- Strong problem-solving and critical thinking abilities
- Available for 20-25 hours/week including weekend shifts
- Associate's degree or equivalent experience preferred