Job Description
Join our dynamic team at Urban Hospitality Group as we transform Boston's hospitality landscape! We're urgently seeking passionate individuals to deliver exceptional guest experiences across our premium downtown venues. This is a rare opportunity to make an immediate impact while growing your career in one of America's most vibrant cities.
Our ideal candidates thrive in fast-paced environments and possess a natural ability to create memorable moments for every guest. With flexible scheduling and competitive compensation, this role is perfect for students, career changers, or experienced professionals seeking meaningful part-time work.
Responsibilities
- Deliver personalized service to 50+ guests daily across premium hospitality venues
- Resolve guest inquiries with empathy and efficiency using CRM systems
- Coordinate with cross-functional teams to ensure seamless operational flow
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain pristine venue standards through meticulous attention to detail
- Process transactions accurately using POS systems while maintaining cash accountability
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year customer service or hospitality experience required
- Proven ability to thrive in high-pressure, fast-paced environments
- Exceptional communication and conflict resolution skills
- Flexible availability including evenings, weekends, and holidays
- Proficient with POS systems and digital reservation platforms
- Valid Massachusetts Food Handler's certification (or willingness to obtain within 30 days)
- Ability to stand for extended periods and lift up to 25 lbs
- Must pass background check and drug screening