Job Description
Join Denver's premier boutique hospitality team as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional guest experiences with maximum flexibility. This role offers adjustable schedules including evenings, weekends, and hybrid options. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive compensation, free parking, and a vibrant downtown location.
Responsibilities
- Deliver personalized guest experiences via phone, email, and in-person interactions
- Manage reservation systems and optimize booking processes
- Resolve guest inquiries with empathy and efficiency
- Collaborate with cross-functional teams to enhance service quality
- Assist in seasonal event coordination and special requests
- Maintain detailed records of guest interactions and preferences
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software and reservation systems
- Flexible availability including weekends and evenings
- Strong organizational skills with attention to detail
- Ability to thrive in fast-paced environments
- Valid driver's license (preferred)
- Local Denver knowledge (plus)