Job Description
Join our award-winning team as a Part-Time Customer Experience Specialist in Raleigh, NC! We're seeking passionate individuals to deliver exceptional service while enjoying a flexible schedule that fits your lifestyle. This remote-friendly role combines the energy of our vibrant Raleigh office with the convenience of working from home, offering 20-25 hours per week with competitive pay and growth opportunities. Be part of a company that values work-life balance and invests in your development through continuous training programs.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional resolution rates
- Document interactions and maintain accurate CRM records while meeting SLA targets
- Collaborate with cross-functional teams to resolve complex customer issues
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in weekly training sessions to stay updated on product knowledge
- Uphold brand voice and service standards in all customer interactions
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently while collaborating with remote teams
- Flexibility to work evenings/weekends based on business needs
- High school diploma or equivalent; associate degree preferred