Job Description
Join our dynamic team at InnovateSF Solutions as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service in our downtown San Francisco location. This flexible position offers competitive pay and growth opportunities in a collaborative tech-forward environment. If you thrive in fast-paced settings and love helping customers, we want to meet you!
Responsibilities
- Deliver personalized customer support via in-person and digital channels
- Resolve inquiries efficiently with our proprietary CRM system
- Process transactions and maintain accurate inventory records
- Collaborate with team to optimize customer journey touchpoints
- Identify upsell opportunities aligned with client needs
- Participate in weekly training sessions on product updates
- Contribute to monthly customer satisfaction improvement initiatives
Qualifications
- Minimum 1 year customer service or retail experience
- Proficiency with POS systems and Microsoft Office Suite
- Exceptional verbal communication and problem-solving skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Experience with Salesforce or similar CRM platforms preferred
- Valid California driver's license for occasional inventory runs
- Spanish bilingualism strongly desired