Job Description
Join Omaha's premier community service organization as a Part-Time Customer Experience Specialist. This flexible role (20-25 hours/week) allows you to make a tangible impact while developing professional skills in a supportive environment. We're seeking passionate individuals who thrive in dynamic settings and value work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Perfect for students, career changers, or those seeking supplemental income. Our modern downtown office offers free parking and a collaborative culture focused on innovation and community growth.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage client intake processes and maintain accurate documentation
- Coordinate community outreach initiatives and event logistics
- Collaborate with cross-functional teams to optimize service delivery
- Analyze customer feedback and implement improvement strategies
- Support digital platform engagement and social media presence
- Train and mentor new part-time team members
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or administrative experience
- Exceptional communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM systems
- Strong problem-solving abilities and adaptability
- Valid Nebraska driver's license (if field visits required)
- Ability to work flexible hours including evenings/weekends
- Basic knowledge of community resources in Omaha area