Job Description
Are you looking for a flexible yet rewarding career in the heart of Texas? Fort Worth Tech Solutions is seeking a dedicated Part-Time Customer Experience Specialist to join our growing team. We pride ourselves on delivering top-tier service and are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with efficiency and a smile. We offer a competitive hourly rate, a positive work culture, and opportunities for growth within the company.
Responsibilities
- Manage Inquiries: Handle incoming customer calls, emails, and live chats with professionalism and empathy.
- Issue Resolution: Troubleshoot customer concerns and resolve complaints to ensure high satisfaction levels.
- Order Processing: Accurately process orders, returns, and exchanges using our CRM software.
- Information Delivery: Provide detailed product and service information to prospective and existing clients.
- Record Keeping: Maintain accurate and up-to-date customer records in our internal systems.
- Team Collaboration: Work closely with sales and support teams to ensure a seamless customer journey.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus but not required for the right candidate.
- Skills: Excellent verbal and written communication skills.
- Technical: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Availability: Must be available to work weekends or evenings as needed.
- Attitude: A positive, problem-solving mindset and the ability to remain calm under pressure.