Job Description
Join TechHub Dallas as a Part-Time Customer Experience Specialist and be the face of our cutting-edge tech solutions! We're seeking a dynamic professional to deliver exceptional service to our diverse client base while supporting our mission to innovate. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Dallas' tech district. Perfect for students or professionals seeking work-life balance without compromising impact.
Responsibilities
- Deliver exceptional in-person and remote customer support for SaaS products
- Manage client inquiries via email, chat, and phone with 95% satisfaction rate
- Coordinate with technical teams to resolve complex issues efficiently
- Document all interactions in CRM system with 100% accuracy
- Conduct product demonstrations for small business clients
- Collaborate on cross-functional projects to enhance user experience
- Track performance metrics and suggest service improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM software (Salesforce/HubSpot)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic knowledge of SaaS platforms and digital tools
- Valid Texas driver's license for occasional client site visits
- Bilingual (English/Spanish) certification a plus