Job Description
Join our award-winning customer experience team at Nexus Solutions! We're seeking passionate individuals to deliver exceptional support in our fast-growing tech hub. This flexible part-time role offers competitive pay, remote-friendly options, and opportunities for growth within our innovative environment. Perfect for students, career changers, or professionals seeking work-life balance. Enjoy comprehensive training, modern tools, and a collaborative culture that values your contributions.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product guidance using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong communication and problem-solving abilities
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Valid North Carolina work authorization