Job Description
Join Louisville Wellness Group as a Part-Time Customer Experience Specialist and become part of our award-winning healthcare team! We're urgently seeking compassionate individuals to deliver exceptional patient support with flexible scheduling options. Enjoy competitive pay, comprehensive training, and a positive work environment where your work-life balance is prioritized. Perfect for students, parents, or professionals seeking flexible hours. Apply today and make a meaningful impact in our community!
Responsibilities
- Deliver outstanding patient support via phone, email, and in-person interactions
- Manage appointment scheduling with precision and empathy
- Update and maintain accurate patient records in our digital systems
- Collaborate with healthcare teams to ensure seamless care coordination
- Handle billing inquiries and insurance verification efficiently
- Contribute to continuous improvement of patient experience workflows
- Uphold strict HIPAA compliance and confidentiality standards
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or healthcare support experience
- Exceptional communication and interpersonal skills
- Proficiency with electronic health records (EHR) systems
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work evenings/weekends as needed
- Basic knowledge of medical terminology a plus